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Restrictions in social media engagement and User's fairness perception
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Publication Year
2025-06-01
Journal
Computers in Human Behavior
Publisher
Elsevier Ltd
Citation
Computers in Human Behavior, Vol.167
Keyword
Engagement policyFairness perceptionSocial media engagementUnfair perceptionUser restriction
Mesh Keyword
Engagement policyExperimental methodsFairness perceptionSocial mediaSocial media platformsSocial medium engagementUnfair perceptionUser engagementUser fairnessUser restriction
All Science Classification Codes (ASJC)
Arts and Humanities (miscellaneous)Human-Computer InteractionPsychology (all)
Abstract
This study investigates the effects of restricting user engagement on fairness perceptions within social media platforms. Using experimental methods, we find that limiting user participation, particularly in providing negative feedback, significantly reduces perceptions of procedural and overall fairness. Notably, users who highly value self-expression are especially sensitive to these restrictions, showing heightened concern when their ability to contribute is curtailed. Our research establishes a direct link between changes in engagement policies and user perceptions of fairness and trust, suggesting that prioritizing content creators over users may undermine trust and future usage intentions. Furthermore, procedural fairness is affected by the opportunity to provide feedback, irrespective of its influence on outcomes. These insights underscore the importance of tailoring engagement policies to the platform's primary function, whether for socializing, entertainment, or information sharing.
Language
eng
URI
https://aurora.ajou.ac.kr/handle/2018.oak/38504
https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85218273613&origin=inward
DOI
https://doi.org/10.1016/j.chb.2025.108609
Journal URL
https://www.sciencedirect.com/science/journal/07475632
Type
Article
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Lee, Seung Hwan Image
Lee, Seung Hwan이승환
Department of Business Administration
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