Ajou University repository

The Effect of Negative Product Publicity on Corporate Reputation Depending on the Degree of Crisis Responsibility, the Type of Consumer’s Self-construal and Product-involvement Level
Citations

SCOPUS

0

Citation Export

Publication Year
2019-09
Journal
Asian Communication Research
Publisher
한국언론학회
Citation
Asian Communication Research, Vol.16 No.2, pp.115-140
Keyword
Corporate crisisCorporate reputationProduct involvement levelCorporate responsibilityProduct characteristics
Abstract
This study examines how seriously negative publicity about products affects corporate reputation in terms of the degree of direct corporate responsibility, product involvement level, and the type of consumer’s self-construal. The results show that negative media news coverage significantly harmed the corporate image. <br>In particular, the corporate reputation was damaged more seriously when the corporate responsibility for public scandals were perceived to be high. However, corporate reputation was irrelevant to the product involvement. The people of interdependent construal or allocentric consumers responded more critically to the negative publicity and gave significantly lower grades to the companies that had a higher reputation for social responsibility. This study implements a two-by-two factorial design consisting of two different types of corporate responsibility and two types of product involvement. News articles with pictorial account depicting corporate behaviors were presented to on-line surveyees randomly. Theoretical and practical implications are suggested in the concluding section.
ISSN
1738-2084
Language
Eng
URI
https://aurora.ajou.ac.kr/handle/2018.oak/35078
DOI
https://doi.org/10.20879/acr.2019.16.2.115
Type
Article
Show full item record

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

Related Researcher

Yoon, Chun Suk Image
Yoon, Chun Suk윤천석
Department of Global Business
Read More

Total Views & Downloads

File Download

  • There are no files associated with this item.