Citizen developers play a significant and increasingly vital role in the digital landscape. Low-code/no-code platforms have revolutionized software development in organizations by allowing non-technical citizen developers to participate in the process. The first study explores the impact of three low-code/no-code platform features (i.e., interactivity, scalability and functional suitability) on Korean citizen developer behavioral engagement and organizational citizenship behavior (OCB). Study 1 applied assumptions of the social exchange theory. A mixed-methods sequential explanatory design consisting of an online survey of 206 citizen developers, and personal interviews of 7 expert citizen developers was utilized. The study investigated the direct effect of these low-code/no-code platform features on behavioral engagement, the mediating effect of behavioral engagement in the relationship between these platform features and OCB, the impact of behavioral engagement on OCB, and the moderating role of platform control in the relationship between interactivity and behavioral engagement. SmartPLS 4 and SPSS were used for data analysis. All the platform features were found to positively influence behavioral engagement except interactivity. Likewise, behavioral engagement mediated the relationship between these platform features and OCB except interactivity. Additionally, behavioral engagement positively influenced OCB, and platform control moderated the relationship between interactivity and behavioral engagement. _x000D_
<br>The second study examined the impact of high involvement human resource management (HRM) practices (i.e., empowerment, competence development, information sharing, fair rewards, and recognition) on organizational citizenship behavior (OCB) among citizen developers through affective commitment. The study further investigated self-efficacy’s moderating role in the relationship between these high involvement HRM (HIHRM) practices and affective commitment. Study 2 also applied assumptions of the social exchange theory. Data was collected from 300 citizen developers in the United States through an online survey and used SmartPLS 4 and SPSS for data analysis. The study found that all the HIHRM practices positively influenced affective commitment. Likewise, affective commitment mediated the relationship between HIHRM practices and OCB. Additionally, self-efficacy positively moderated the relationship between empowerment and affective commitment. Moreover, self-efficacy negatively moderated the relationship between recognition and affective commitment. The theoretical and practical implications of both studies are discussed._x000D_
