Improvement of business productivity by applying robotic process automation

Abstract

Digitalization has been bringing about various changes and innovations not only in our daily life but also in our business environment. In the manufacturing industry, robots have been used for automation for a long time, resulting in innovation in terms of the faster operation process and higher product quality. Robotics Process Automation (RPA) can be said to have brought this innovation in the productivity improvement of many industries into the business office. The purpose of this study is to improve business productivity by applying RPA named CoPA. It is based on Domain-Specific Languages (DSLs) and Model-Driven Engineering (MDE) coupled with MS Office. CoPA has been replaced to perform the repetitive patterned tasks (especially document work) done by many people in an office. For the applications of business productivity, CoPA has been implemented to revise five government project proposals requiring quite strict writing standards. The improvement of business productivity obtained by CoPA has been compared to the performance of 10 employees who are familiar with MS Office. The paper explains the method of CoPA coupled with MS Office as well as the agile method of human collaboration. It is clearly shown that CoPA as a business RPA can improve business productivity in terms of time consumption and document quality.